Refund Policy

Last Updated: July 1, 2024

At TechPro Solutions, we strive to provide high-quality IT consulting services that meet our clients' needs and expectations. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines our guidelines and procedures for handling refund requests.

1. Consulting Service Packages

1.1 Strategic Assessment Package

For our Strategic Assessment package ($5,000 - $10,000):

• Cancellation before assessment begins: 90% refund
• Cancellation after initial discovery meetings but before deliverables: 50% refund
• Cancellation after draft deliverables provided: 25% refund
• Cancellation after final deliverables provided: No refund

1.2 Digital Transformation Package

For our Digital Transformation package ($25,000 - $75,000):

• Cancellation within 7 days of contract signing (before work begins): 85% refund
• Cancellation during the planning phase (first 25% of project timeline): Prorated refund based on work completed, less a 15% administrative fee
• Cancellation during the implementation phase: No refund for completed work; possible partial refund for remaining deliverables at TechPro Solutions' discretion
• Cancellation after implementation but before final knowledge transfer: No refund

1.3 Managed Services Package

For our Managed Services package (from $5,000/month):

• Cancellation before service begins: 100% refund of prepaid amounts
• Cancellation during the first month: 50% refund of any prepaid amounts beyond the first month
• Cancellation after the first month: No refund for the current month; 100% refund of any prepaid amounts for future months

For monthly service subscriptions, we do not provide prorated refunds for partial months. Cancellation will take effect at the end of the current billing period unless otherwise specified in your service agreement.

2. Customized Consulting Services

For customized consulting services not covered by our standard packages:

2.1 Time and Materials Basis

For services billed on a time and materials basis:

• No refunds are provided for hours already worked or materials already provided
• Unused prepaid hours or retainer balances can be refunded upon request, less a 10% administrative fee

2.2 Fixed Price Projects

For fixed price custom projects:

• Cancellation before project kickoff: 85% refund of any prepaid amounts
• Cancellation during project execution: Refund will be determined based on the percentage of work completed, less a 15% administrative fee
• Cancellation after project completion: No refund

3. Workshops and Training

For scheduled workshops, training sessions, and educational events:

3.1 Public Workshops

• Cancellation more than 14 days before the event: 100% refund or option to reschedule
• Cancellation 7-14 days before the event: 75% refund or option to reschedule
• Cancellation less than 7 days before the event: 50% refund or option to reschedule
• No-show without notice: No refund

3.2 Private/Corporate Training

• Cancellation more than 21 days before the event: 90% refund or option to reschedule
• Cancellation 14-21 days before the event: 75% refund or option to reschedule
• Cancellation 7-14 days before the event: 50% refund or option to reschedule
• Cancellation less than 7 days before the event: 25% refund or option to reschedule

4. Eligibility for Refunds

4.1 Service Quality Issues

If you believe that our services did not meet the agreed-upon scope, specifications, or quality standards outlined in your service agreement or statement of work, you may be eligible for a full or partial refund. To be considered for a refund based on quality issues:

• You must notify us in writing of the specific issues within 10 business days of service delivery
• You must provide detailed information about how the services failed to meet the agreed-upon specifications
• You must give TechPro Solutions a reasonable opportunity to address and remedy the issues

We will review quality-related refund requests on a case-by-case basis and may offer one or more of the following remedies:

• Correction of the work at no additional cost
• Partial refund proportional to the severity of the quality issues
• Full refund (in rare cases of severe quality failures)
• Service credits for future work

4.2 Project Delays and Timeline Changes

TechPro Solutions will make every effort to deliver services according to agreed-upon timelines. However, IT consulting projects may experience delays due to various factors, including client dependencies, technical complexities, or changing requirements.

Delays in project delivery do not automatically qualify for refunds, especially if:

• The delay was caused by client-side factors (such as delayed approvals or information provision)
• The scope was expanded during the project
• The delay was communicated in advance and mutually agreed upon

If significant delays occur that are solely attributable to TechPro Solutions, we may offer:

• Additional services at no extra cost
• Discount on future services
• Partial refund (in cases of extreme delay)

5. Non-Refundable Items

The following items are generally non-refundable:

• Administrative fees
• Third-party expenses or licenses already purchased on your behalf
• Services that have already been fully delivered and accepted
• Custom development or implementation work that has already been completed
• Travel expenses incurred for on-site consulting (if applicable)

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact your TechPro Solutions project manager or account representative directly, or email refunds@redshavtjk.world
2. Provide the following information:
   • Your name and company name
   • Project or service description
   • Date(s) of service
   • Amount paid
   • Reason for refund request
   • Any relevant documentation or evidence supporting your request
3. Allow up to 5 business days for an initial response to your request

6.1 Refund Processing

If your refund request is approved:

• Refunds will be processed using the same method of payment used for the original purchase when possible
• Credit card refunds typically appear within 5-10 business days, depending on your card issuer
• Bank transfers may take 7-14 business days to process
• For payments made by check, refund checks will be issued within 15 business days

7. Dispute Resolution

If you are not satisfied with the resolution of your refund request, we encourage you to:

1. Request escalation to a TechPro Solutions manager or director
2. Provide any additional information or documentation that might help us better understand your concerns

If we cannot reach a mutually agreeable resolution, disputes will be handled in accordance with the dispute resolution procedures outlined in our Terms and Conditions.

8. Contract Precedence

In cases where a custom contract, master service agreement, or statement of work contains specific refund or cancellation terms, those terms will take precedence over this general Refund Policy.

9. Policy Modifications

TechPro Solutions reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. For material changes, we will make reasonable efforts to notify clients with active service agreements.

The Refund Policy that was in effect at the time of your purchase will be applied to your refund request.

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